HOW WE HELP
The NGEI team are here with you every step of the way to make sure this is an enjoyable and seamless experience, investing in energy-efficient home improvements to future proof home.
NGEI Promise
At Eco Trust, we pride ourselves on providing tailored solutions to improve the energy efficiency of your homes.
We work closely with you to identify home improvements available to reduce energy consumption, carbon footprint, and monthly costs.
We work closely with accredited installers so we can deliver the right solution to your home whilst meeting all UK building regulations.
Our Values
TRUST
You have an opportunity to save money and reduce the environmental impact of your home. We offer honest expert advice on the individual opportunities available to you.
PROFESSIONAL
In order to build trust and a lasting relationship will always provide honest, reliable information and remain professional.
ACCOUNTABLE
We take full responsibility for your needs providing peace of mind every step of the way. We have a strict quality assurance process ensuring compliance checks and auditing for every customer.
You will be provided with a dedicated case manager who will work with you throughout the process.
Process
Our simple five-step hassle-free process will ensure that you have peace of mind every step of the way
1
Eligibility – We will discuss your requirements with you to determine what help is available.
2
Assess - Once eligibility is qualified, we will arrange for the property to be surveyed and assessed. One of our trained assessors will discuss what measures are available for you.
3
Plan - We will schedule all work to be carried out with one of our accredited installers and arrange it at a time and date that is convenient for you.
4
Funding – For most funding, we will take care of everything however, where funding applications need to be processed by the customer, we will provide support.
5
Aftercare – We will conduct independent aftercare and quality assurance check’s so you have complete peace of mind.
